Refund & Cancellation Policy

1. Subscription Cancellation

You have complete control over your subscription. You may cancel your subscription renewal at any time directly through your account dashboard or billing settings.

• Upon cancellation, your subscription will not renew for subsequent billing cycles.
• You will continue to retain full access to premium features until the end of your current paid billing period.
• We do not charge cancellation fees.

2. Refund Eligibility

Due to the digital and instantly accessible nature of our study materials, refunds are evaluated on a case-by-case basis according to the following principles:

• Duplicate or Accidental Billing: If you are charged multiple times in error for the same billing period, we will issue a full refund for the duplicate transaction.
• Technical Defect: If a persistent technical issue prevents you from using the service and our support team is unable to resolve it within a reasonable timeframe, you may be eligible for a pro-rated or full refund.
• Initial Purchases (Within 7 Days): If you purchased a subscription and have not accessed a substantial volume of premium quizzes or generated quizzes, you may request a refund within 7 calendar days of your initial purchase date.

3. Non-Refundable Situations

Refunds will generally not be granted in the following scenarios:

• Failure to cancel a recurring plan before the renewal date has processed, where extensive platform usage has already occurred in the renewal period.
• Accounts terminated due to violations of our Terms of Service (such as unauthorized credential sharing or scraping).
• Promotional or heavily discounted trial periods explicitly designated as final sale.

4. How to Request a Refund

To submit a refund request or inquiry, please contact our support team with your account email address and payment transaction reference:

Approved refunds are credited back to the original method of payment within 5 to 10 business days depending on your bank or payment provider.